Practical Innovation in Government

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Sprache: Englisch

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Beschreibung

"Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public. Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government-such as dismantling bureaucracy or privatizing services-and thus they usually fail. Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up. Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public. These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas"--

Über den Autor

Alan G. Robinson has authored or coauthored ten books, which have been translated into twenty languages. His book Corporate Creativity, coauthored with Sam Stern, was named “Book of the Year” by the Academy of Human Resource Management. Robinson has advised more than 300 companies in thirty countries on how to improve their performance. He teaches at the Isenberg School of Management at the University of Massachusetts Amherst.

Dean M. Schroeder has authored or coauthored four books and won numerous awards for his research. He has worked with many organizations around the world and led radical transformations at four companies. He has served on four corporate boards and was on the board of examiners for the Malcolm Baldrige National Quality Award for six years. Schroeder is a senior research professor at Valparaiso University.

Erscheinungsjahr:	2022
Fachbereich:	Öffentliche Verwaltung
Genre:	Importe , Soziologie
Rubrik:	Wissenschaften
Medium:	Buch
Inhalt:	Einband - fest (Hardcover)
ISBN-13:	9781523001781
ISBN-10:	152300178X
Sprache:	Englisch
Einband:	Gebunden
Autor:	Robinson, Alan G Schroeder, Dean M
Hersteller:	Berrett-Koehler Publishers
Verantwortliche Person für die EU:	Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de
Maße:	348 x 299 x 2 mm
Von/Mit:	Alan G Robinson (u. a.)
Erscheinungsdatum:	19.07.2022
Gewicht:	0,474 kg

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