Vincent R. Waldron is Professor of Communication Studies at Arizona State University, where he teaches courses on communication in work and personal relationships. Professor Waldron received his Ph.D. from Ohio State University in 1989. Dr. Waldron's research explores how employees manage difficult workplace encounters, such as expressing intense emotion, exercising upward influence, and repairing damaged relationships. The author of two previous books on these subjects, Professor Waldron has published his work in such outlets as the Journal of Social and Personal Relationships, Management Communication Quarterly, and Communication Yearbook. Vince Waldron has been recognized as a Professor of the Year by the Carnegie Foundation for the Advancement of Teaching. He is chair-elect of the Interpersonal Communication Division of the National Communication Association. With his wife Kathleen and daughters Emily and Laura, Vince Waldron resides in Phoenix, Arizona.

Preface
1. Conceptual Foundations
Why Is Forgiveness Important?
Theological Foundations
Social Science Approaches
2. Elements of the Forgiveness Process
Sensitizing Concepts: Communication as an Observational Lens
Transgressions and Traumatic Relational Events
Relational Context
Individual Factors
Communication Processes
Relationship Outcomes
Conclusion
3. Theorizing Forgiveness
Dialectical Theory
Uncertainty Management Frameworks
Identity Management Theories
Towards Negotiated Morality Theory (NMT) of Forgiveness
4. Communicating Forgiveness
The Forgiveness Episode: Six Communication Processes
Revealing and Detecting Transgressions
Managing Emotions
Making Sense
Seeking Forgiveness
Granting Forgiveness
Relationship Negotiation and Transition
Concluding Thoughts
5. Practicing Forgiveness
Five Reasons to Forgive
The Dark Side of Forgiveness
Prescriptive Models of Forgiveness
Communication Tasks of Forgiveness (CTF): A New Prescriptive Model
Reconciliation: A Possible Outcome of Forgiveness
Contributions From Long-Term Couples
Concluding Thoughts
6. Studying Forgiveness: Methodological Conundrums and Transformational Experiences
Why Do We Study Forgiveness?
Conceptual Definition: What Is Forgiveness Anyway?
Picking Our Paradigm: Which Questions Matter Most?
How Do You Measure Forgiveness?
Transformations
Appendices
References
Index
About the Authors