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To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers.
* Take a unique customer-centered approach to the entire service delivery lifecycle
* Apply this perspective across development, operations, QA, design, project management, and marketing
* Implement a specific quality assurance methodology that unifies those disciplines
* Use the methodology to achieve true resilience, not just stability
To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers.
* Take a unique customer-centered approach to the entire service delivery lifecycle
* Apply this perspective across development, operations, QA, design, project management, and marketing
* Implement a specific quality assurance methodology that unifies those disciplines
* Use the methodology to achieve true resilience, not just stability
Jeff Sussna is Founder and Principal of [...], a Minneapolis consulting firm that helps companies adopt post-industrial IT practices. Jeff has nearly 25 years of IT experience. He has led high-performance teams across the Development/QA/Operations spectrum. He specializes in driving quality improvements through practical innovation. Jeff has done work for a diverse range of companies, including Fortune 500 enterprises, major technology companies, software product and service startups, and media conglomerates.
Jeff combines engineering expertise with the ability to bridge business, creative, and technical perspectives. He has the insight and experience to uncover problems and solutions other miss. He is a highly sought after speaker and writer respected for his insights on topics such as Agile, DevOps, Service Design, and cloud computing. His interests focus on the intersection of development, operations, design, and business.
| Erscheinungsjahr: | 2015 |
|---|---|
| Genre: | Importe, Informatik |
| Rubrik: | Naturwissenschaften & Technik |
| Medium: | Taschenbuch |
| Inhalt: | 226 S. |
| ISBN-13: | 9781491949887 |
| ISBN-10: | 1491949880 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Sussna, Jeff |
| Hersteller: | O'Reilly Media |
| Verantwortliche Person für die EU: | dpunkt.verlag GmbH, Vanessa Niethammer, Wieblinger Weg 17, D-69123 Heidelberg, hallo@dpunkt.de |
| Maße: | 228 x 151 x 17 mm |
| Von/Mit: | Jeff Sussna |
| Erscheinungsdatum: | 11.08.2015 |
| Gewicht: | 0,354 kg |
Jeff Sussna is Founder and Principal of [...], a Minneapolis consulting firm that helps companies adopt post-industrial IT practices. Jeff has nearly 25 years of IT experience. He has led high-performance teams across the Development/QA/Operations spectrum. He specializes in driving quality improvements through practical innovation. Jeff has done work for a diverse range of companies, including Fortune 500 enterprises, major technology companies, software product and service startups, and media conglomerates.
Jeff combines engineering expertise with the ability to bridge business, creative, and technical perspectives. He has the insight and experience to uncover problems and solutions other miss. He is a highly sought after speaker and writer respected for his insights on topics such as Agile, DevOps, Service Design, and cloud computing. His interests focus on the intersection of development, operations, design, and business.
| Erscheinungsjahr: | 2015 |
|---|---|
| Genre: | Importe, Informatik |
| Rubrik: | Naturwissenschaften & Technik |
| Medium: | Taschenbuch |
| Inhalt: | 226 S. |
| ISBN-13: | 9781491949887 |
| ISBN-10: | 1491949880 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Sussna, Jeff |
| Hersteller: | O'Reilly Media |
| Verantwortliche Person für die EU: | dpunkt.verlag GmbH, Vanessa Niethammer, Wieblinger Weg 17, D-69123 Heidelberg, hallo@dpunkt.de |
| Maße: | 228 x 151 x 17 mm |
| Von/Mit: | Jeff Sussna |
| Erscheinungsdatum: | 11.08.2015 |
| Gewicht: | 0,354 kg |
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